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Home / Legal / Terms and Conditions

Terms and Conditions

Last updated: 3 September 2026

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This English version is provided for convenience. In case of any discrepancy, the Romanian version — Termeni și Condiții (Romanian) — prevails.

1. Information about the Operator

The Cursuri AI platform (accessible at cursuri-ai.ro) is operated by:

  • Company name: GALIAN SOFTWARE DEVELOPMENT SRL
  • Tax ID (CUI): RO45988048
  • Trade Register No.: J12/2051/2022
  • EUID: ROONRC.J12/2051/2022
  • Registered office: Str. Tulcea 6, Postal Code 400594, Cluj-Napoca, Cluj County, Romania
  • Email: contact@cursuri-ai.ro

2. Definitions

  • Platform — the cursuri-ai.ro website and all associated services.
  • User — any natural or legal person who accesses or uses the Platform.
  • Consumer — a User who is a natural person acting for purposes outside their trade, business, craft or profession (art. 2 of Romanian Law no. 193/2000 and Government Emergency Ordinance (OUG) no. 34/2014). The consumer-protection rights referred to in these Terms apply to Consumers.
  • Subscriber — the User who has purchased an active subscription on the Platform (full plan or individual per-course subscription).
  • Service — access to online courses, educational materials and AI resources provided through the Platform. Within the meaning of OUG no. 141/2021 (the Romanian transposition of Directive (EU) 2019/770), the Service is the continuous supply of digital content and digital services for the duration of the subscription.
  • Account — the account created by the User on the Platform, protected by email and password.
  • Content — all materials available on the Platform: courses, lessons, articles, quizzes, images and other resources.
  • AI Professor (or "Virtual AI Professor") — the artificial-intelligence assistant embedded in lessons, which automatically generates answers, summaries, quizzes and synthetic voice (see sections 10.1 and 10.2).
  • Site — the domain www.cursuri-ai.ro and its subdomains. The Site and its subdomains are owned and operated by GALIAN SOFTWARE DEVELOPMENT SRL.
  • Commercial Course Name — the simplified name of the official course title, used for commercial purposes to make it easier for a learner or prospective learner to understand and identify the course.
  • Course Duration — the estimated period of time over which a Course Programme / Material takes place.
  • Billing period — the interval (one month or one year, depending on the option chosen) paid for in advance, at the end of which the subscription renews automatically.
  • Unsubscribing — means stopping the automatic renewal of the subscription for the next billing period.
  • Cancellation — means the early termination of the subscription before the expiry of the period already paid for.

3. Subject Matter of the Contract

These Terms and Conditions govern the contractual relationship between GALIAN SOFTWARE DEVELOPMENT SRL and the Users / Subscribers of the Platform. By creating an account and/or using the Platform, the User expressly accepts these terms.

The Platform provides SaaS (Software as a Service) services consisting of subscription-based access to an e-learning system with courses and educational resources in the field of artificial intelligence and information technology. The contract is concluded at a distance, by electronic means, in Romanian (or English, for the international catalogue), and the Operator confirms it on a durable medium (email) after payment, in accordance with art. 8(7) of OUG no. 34/2014.

3.1. What the Service includes

The content and features of each course or plan are described on the course page and on the Pricing page at the time of the order: the list of lessons and modules, estimated duration, level, assessment quizzes, the AI Professor, progress tracking and, for completed courses, the Certificate of Completion (section 10.0.bis). These descriptions, together with these Terms, define what the Operator undertakes to supply.

3.2. Minimum technical requirements

Using the Platform requires:

  • a modern web browser updated to one of the last two major versions (Google Chrome, Microsoft Edge, Mozilla Firefox or Apple Safari), on desktop or mobile;
  • JavaScript and strictly necessary cookies enabled;
  • a stable internet connection;
  • an active Account with a confirmed email address.

Voice chat with the AI Professor requires a microphone and a browser that supports speech recognition (Chrome, Edge, Safari); text chat works on all other browsers. The Operator informs the User of these requirements before the contract is concluded; incompatibility of the User's digital environment with the above requirements does not constitute a lack of conformity (art. 11(4) of OUG no. 141/2021).

4. Account Creation

To access the Services, the User must create an account by providing accurate and complete information (first name, last name, email, password). The User is responsible for:

  • The accuracy of the data provided at registration.
  • Keeping the access credentials (email and password) confidential.
  • Activities carried out through their account, except those resulting from a security breach attributable to the Operator.

An account is personal, may be used by one natural person only and cannot be transferred or shared with other persons. Company accounts allow the administrator to invite several members, each with their own personal account.

Site Navigation / Account Creation Process

Every order goes through several stages: each stage is completed successively by "clicking" a confirmation icon. The ordering process follows a logical and transparent path which the User / Subscriber can perceive thanks to an appropriate layout and graphics. When the User / Subscriber clicks on an icon whose wording or presentation creates a commitment that any ordinary internet user would understand, they are bound by their click. The payment button is unambiguously labelled as entailing an obligation to pay (art. 8(2) of OUG no. 34/2014).

The automatic recording systems constitute proof of the nature, content and date of the order — of the creation of the account — of the conclusion of the contract. The User may request a copy of these records at any time at contact@cursuri-ai.ro.

5. Subscriptions and Payments

5.1. Types of Subscriptions

The Platform offers several access options:

  • Full plans (IT Pro, Business / Non-IT, All Access) — access to all courses in the chosen category, structured learning paths and all Platform features.
  • Per-course subscriptions — individual access to specific courses, with all features included (AI Professor, quizzes, review), without learning paths.
  • Company Plan — access for teams and organisations, with centralised management.

The skills diagnostic and its report are free of charge and entail no obligation to pay. All courses, including the first mission of any course, are part of the paid Service. Full details are available on the Pricing page.

5.2. Payment Processing

Payments are processed through Stripe, a secure payment processor compliant with PCI DSS standards. GALIAN SOFTWARE DEVELOPMENT SRL does not store Users' payment card data.

In the event of unauthorised or suspected fraudulent transactions, the User is obliged to immediately notify the card-issuing bank and the payment Processor, using the contact details displayed on the Site.

The Operator is not liable for fraud resulting from:

  • the compromise of banking data through the fault of the User or of the payment processor;
  • unauthorised access to the account as a result of the User's failure to keep the authentication data confidential;
  • cyber attacks on the payment processor's systems.

The Operator reserves the right to temporarily suspend access to accounts involved in suspicious transactions until the situation is clarified, informing the User.

5.3. Invoicing and ANAF e-Invoice (e-Factura)

Subscriptions are billed on a recurring basis (monthly or yearly, depending on the option chosen) until unsubscribing. The fiscal invoice is issued automatically and sent by email.

Invoicing follows the Stripe → SmartBill → ANAF SPV flow, operated by the Operator together with its accounting services provider:

  • Stripe (PCI DSS certified payment processor) records the transaction and generates the invoice data.
  • SmartBill (a Romanian provider of invoicing software compliant with fiscal legislation) issues the fiscal invoice in a compliant format based on the Stripe transaction data.
  • For B2B transactions (Company Plan), the invoice is automatically transmitted through the ANAF Virtual Private Space (SPV) in e-Invoice (e-Factura) format in accordance with Government Emergency Ordinance (OUG) no. 120/2021 as amended by Law no. 296/2023, within the legal deadline of 5 working days from issuance.
  • For B2C transactions (natural persons), the invoice is also transmitted to the national RO e-Factura system — mandatory for B2C transactions since 1 January 2025 (OUG no. 69/2024) — within the legal deadline of 5 working days from issuance (OUG no. 89/2025, applicable from 1 January 2026). The invoice remains available by email and in the User's account.

Invoice data is transmitted to SmartBill and the ANAF SPV on the basis of the performance of the contract (Art. 6(1)(b) GDPR) and the legal obligation (Art. 6(1)(c) GDPR — the Romanian Fiscal Code and OUG 120/2021).

5.4. Prices and Currency

Prices for the international (English-language) catalogue are displayed in EUR (euro) as totals with VAT included: individual course access — €99 / month, VAT included per course; full bundles — Business €299, IT Pro €399 and All Access €499 / month, VAT included. The applicable price is the one displayed on the Pricing page at the time of the order; price changes follow the rules in section 14.2 and never affect a billing period already paid for.

VAT is calculated automatically at checkout based on the customer's country, in accordance with the applicable tax legislation, and is shown separately on the invoice. Payments are processed in EUR through Stripe (see section 5.2).

5.5. Automatic renewal and unsubscribing

Subscriptions (per course or full plan) are open-ended contracts with successive billing periods and renew automatically at the end of each billing period, for an equal period (one month or one year respectively), at the price in force as communicated under section 14.2. The amount is charged automatically to the payment method saved in Stripe on the renewal date. You were informed of this mechanism before payment (art. 6(1)(o) of OUG no. 34/2014).

The date of the next renewal and the amount to be charged are shown at all times in your account, under Profile → Subscription, and in the order confirmation sent by email. You can check your payment method or unsubscribe at any time before that date, directly from your account; no other formality is required. Every successful payment is followed by a receipt issued through Stripe.

Email communications. Service emails — the order confirmation, successful or failed payments, cancellation or end of access, the issuing of the certificate of completion, progress in the courses you purchased and legal notices — are part of the performance of the contract and cannot be switched off while the account is active; they contain no offers. Marketing emails (recommendations, campaigns, offers) are sent only with your consent and can be stopped at any time, with a single click from the email or from your account settings, without affecting service emails (details in the Privacy Policy, section 7.1).

How to unsubscribe: at any time, free of charge, from your account (the "Subscription" section / the Stripe subscription management portal) or by email to contact@cursuri-ai.ro. Unsubscribing takes effect at the end of the current billing period: you keep full access until then, no further amount is charged, and your progress remains saved in your account in case you reactivate. No pro-rata refund is made for the billing period already started, except in the cases provided by law and described in section 6.4 (lack of conformity, changes with a negative impact, billing error).

5.6. Failed payments

If the renewal charge fails (expired card, insufficient funds, bank refusal), we inform you by email and Stripe retries the payment automatically. During the retries you benefit from a grace period of up to 7 days from the renewal date, during which access remains active. If payment still fails within that interval, access to the Content is suspended, without losing your saved progress. You can reactivate access at any time by updating your payment method in the subscription management portal; access resumes immediately after the payment is confirmed. We charge no penalties or fees for failed payments.

6. Right of Withdrawal and Refund Policy

6.1. The digital-content exception — how you give your consent

The services provided through the Cursuri AI Platform consist of the supply of digital content which is not supplied on a tangible medium (online courses, lessons, quizzes, educational materials accessible exclusively through the Platform).

In accordance with art. 16(m) of OUG no. 34/2014 on consumer rights (which transposes Art. 16(m) of Directive 2011/83/EU), the 14-day right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium, if the performance has begun with the consumer's prior express consent and after the consumer has acknowledged that they thereby lose their right of withdrawal.

Your prior express consent and your acknowledgement of the loss of the right of withdrawal are given at two points:

  1. with each order, on the checkout page — through a dedicated checkbox, distinct from the general acceptance of the Terms at account creation, before pressing the payment button, with the following wording (Romanian original, which prevails, followed by an English translation): „Vreau acces imediat la conținutul digital (cursuri, lecții, Profesor AI) după plată. Înțeleg că astfel renunț la dreptul de retragere de 14 zile (art. 16 lit. m OUG 34/2014). Prețul include TVA; abonamentul se reînnoiește automat și îl pot anula oricând din cont.” — "I want immediate access to the digital content (courses, lessons, AI Professor) after payment. I understand that I thereby waive my 14-day right of withdrawal (art. 16(m) of OUG 34/2014). The price includes VAT; the subscription renews automatically and I can cancel it at any time from my account.";
  2. after payment — the Operator sends you by email the confirmation of the conclusion of the contract, which includes the confirmation of your express consent (art. 8(7)(b) of OUG no. 34/2014).

The supply of the digital content begins immediately after the payment is confirmed. From that moment you lose your right of withdrawal for that order and, consequently, you cannot request a refund of the price merely because you have changed your mind.

6.2. When the 14-day right of withdrawal nevertheless applies

If, for a given order, your express consent was not given (the checkbox is missing) or the confirmation under point 2 was not sent to you, you have the right to withdraw from the contract, without giving any reason, within 14 calendar days from the date of conclusion of the contract (the date of the order confirmation). To exercise this right, inform us by an unequivocal statement, by email to contact@cursuri-ai.ro, using the form below or any other clear wording. The deadline is met if you send the statement before the 14 days expire. We confirm receipt by email without delay.

In the event of a valid withdrawal, we refund all amounts paid for that order without undue delay and in any event within 14 days from the date on which we are informed of your decision, using the same means of payment as for the initial transaction, without any fees (art. 13(1) and (2) of OUG no. 34/2014). Access to the content ordered ends on the date of withdrawal.

6.3. Model withdrawal form (Annex, Part B, OUG no. 34/2014)

You may use the model below, reproduced from the standard form in the annex to OUG no. 34/2014 (English translation for convenience). Complete and return it only if you wish to withdraw from the contract:

— To: GALIAN SOFTWARE DEVELOPMENT SRL, Str. Tulcea 6, Postal Code 400594, Cluj-Napoca, Cluj County, Romania, email: contact@cursuri-ai.ro

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): [name of the course or plan, email address of the account]

— Ordered on (*)/received on (*): [order date]

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— Date

(*) Delete as appropriate.

6.4. Refund policy

We do not grant refunds for withdrawal or change of mind once the supply of the digital content has begun, on the basis of art. 16(m) of OUG no. 34/2014 and your express consent (section 6.1). We recommend using the free preview of the first lesson, available on each course page, before paying.

We refund, as required by law, in the following cases:

  • unremedied lack of conformity — proportionate price reduction or termination of the contract, under the conditions of section 9 (OUG no. 141/2021);
  • billing error or double charge — full refund of the amount unduly charged;
  • termination because of a change with a negative impact on access or use — proportionate refund for the remaining period (section 14.3);
  • valid withdrawal, where the right of withdrawal exists (section 6.2).

Any refund is made within 14 days at most from the date on which we are informed of the situation justifying it (or from its confirmation, in the case of a lack of conformity), using the same means of payment, without fees. Requests are sent to contact@cursuri-ai.ro, stating the account email address and describing the situation.

6.5. Gifts (access bought for another person)

Through the Gift page you can buy, for another person, access for one month to a course or to a plan. The rules below are in addition to those in this section:

  • One-time payment, no subscription. The gift is paid for once, at the monthly price in force, in EUR, as a total with VAT included (section 5.4). No subscription is created, no card is kept for renewal — neither yours nor the recipient's — and there is nothing to cancel afterwards.
  • Delivery is immediate. Our performance consists in issuing the gift code and making it available, which happens immediately after the payment is confirmed: the code is sent to the email address of the recipient you chose, or is made available to you (in the confirmation email and on the order page), if you chose to hand it over in person. Did you choose a delivery date in the future? The code exists and is valid from the moment of payment; only the email is sent on the chosen date.
  • Single use. Each code can be redeemed once, by one person. Whoever holds the code can use it, as with a gift voucher — keep it safe and do not publish it.
  • Validity and expiry. The code can be redeemed within 12 months from the date of payment. We send the recipient at most three reminders before that deadline, the last one two weeks before expiry. If you chose to hand the code over yourself, there is no recipient we can write to: you receive two notices, 30 days after the order and three weeks before expiry. If it is not redeemed by the deadline, the code expires, access can no longer be opened, and the amount paid is not refunded. You expressly accept this condition through a dedicated checkbox, in the order form and on the payment page, before pressing the payment button.
  • Immediate start of performance and the right of withdrawal. Through the checkbox on the order you request that the gift code be issued immediately and you confirm that you thereby lose your 14-day right of withdrawal (Art. 16(m) of Directive 2011/83/EU, transposed in Romania by art. 16(m) of OUG no. 34/2014): the digital content — the gift code — is issued and made available immediately after payment, in the confirmation email and on your order page, even if you chose for the email to the recipient to go out on a future date. Your consent is recorded with the date, time and version of the text accepted, and its confirmation is sent to you by email, on a durable medium, together with the order confirmation. For orders placed by a company for professional purposes, the right of withdrawal does not apply from the outset (art. 2 point 1 of OUG no. 34/2014).
  • The month of access runs from redemption, not from purchase. If the recipient already has paid access in progress, the gifted month does not shorten it: it starts automatically after the end of the period they have paid for.
  • The language of the account. A code for a course opens that course. A code for a plan opens the catalogue in the language of the account on which it is redeemed (the Romanian catalogue for an account created on the Romanian pages, the international catalogue for an account created on the English pages); the redemption page tells the recipient this before the code is used.
  • It does not turn into money. The gift code cannot be exchanged for cash, cannot be split and cannot be combined with other discounts for the same product.
  • The legal refund cases remain unaffected: a double charge or billing error, an unremedied lack of conformity (section 9) and the situations set out in section 6.2 are handled in the same way as for any other order.
  • The recipient must create an account in order to redeem the code and accepts these Terms at that moment. Their data (name, email, your message) is processed solely to deliver the gift — details in section 4.ter of the Privacy Policy.

7. Rights and Obligations of the User

7.1. Rights

  • Access to the Content included in the active subscription, for its entire duration, as described on the course or plan page.
  • Use of the Platform in accordance with its intended purpose, from several of the User's own devices.
  • The legal guarantee of conformity and the remedies provided by OUG no. 141/2021 (section 9).
  • Requesting technical support through the official channels, with a response within a reasonable time.
  • Export of their own data and content (progress, conversations with the AI Professor), on request, in a commonly used format, within 15 days at most (art. 15(5)-(6) of OUG no. 141/2021).

7.2. Obligations

The User undertakes to:

  • Not reproduce, distribute, modify or commercialise the Content of the Platform.
  • Not share the account or access credentials with third parties.
  • Not use the Platform for illegal purposes or purposes contrary to good morals.
  • Not attempt to gain unauthorised access to the Platform's systems.
  • Not use automated programs (bots, scrapers) to access or download the Content.
  • Respect the Operator's intellectual property rights.
  • Cooperate reasonably with the Operator, within the technically available means, to establish whether a reported problem is caused by the User's digital environment (art. 11(5) of OUG no. 141/2021).

7.3. Rights of the Operator

The Operator has the right:

  • to update, improve and modify the Content and features of the Platform, under the conditions of section 14.3;
  • to change prices for future billing periods, under the conditions of section 14.2;
  • to suspend or close the User's account in the cases and following the procedure set out in section 11;
  • to limit access to the Services where there are well-founded indications of fraud or abusive use, informing the User;
  • to update these Terms and Conditions, with prior notice to the Users (section 14.1).

The Operator may temporarily interrupt access to the Platform for announced maintenance work, technical updates or security reasons, under the conditions of section 9.6.

7.4. Obligations of the Operator

The Operator undertakes:

  • to provide the User, without undue delay after the payment is confirmed, with access to the Platform and to the purchased Services, in accordance with the description and these Terms (art. 4 of OUG no. 141/2021);
  • to maintain the conformity of the Service for the entire duration of the subscription, including through the necessary updates (section 9);
  • to make reasonable efforts to ensure the proper functioning and security of the Platform;
  • to protect personal data in accordance with the applicable legislation;
  • to respond to requests and complaints within the time limits set out in section 15.1.

8. Intellectual Property and Acceptable Use

All Content available on the Platform (courses, educational materials, texts, images, design, logos, source code) is the property of GALIAN SOFTWARE DEVELOPMENT SRL or its licensors and is protected by Romanian and international legislation on copyright and intellectual property.

Third-party trademarks and trade names: the names of third-party products, services and companies mentioned on the Site / Platform (for example, the software tools and platforms presented, analysed or taught within the Courses) are registered trademarks or trade names of their rightful owners. Their mention is for descriptive and educational purposes only and does not imply any affiliation, sponsorship, partnership, certification or endorsement by the respective owners, except where expressly stated.

8.1. Licence granted to the User

The subscription grants the User a limited, personal, non-transferable, non-exclusive licence to access and use the Content exclusively for personal learning purposes, for the duration of the subscription. The licence may be revoked only in the cases and following the procedure set out in section 11.

8.2. Prohibited uses

The User / Subscriber is prohibited (and has no right to allow any other person):

  • to distribute, copy, reproduce, publish, transmit or make available to third parties, in any way, the Content or any information obtained through the Platform, beyond the limits of personal use permitted by law;
  • to commercialise, resell, sublicense, rent, assign or otherwise commercially exploit the Content, whether free of charge or for consideration;
  • to modify, adapt, translate or create derivative works from the Content, other than personal notes;
  • to use the Content, in whole or in part, for training, fine-tuning or evaluating artificial-intelligence models or to build competing databases or products;
  • to access the Services by automated means (scripts, robots, scraping, crawling), to circumvent technical protection measures or to systematically extract lessons, quizzes, AI Professor answers or other elements of the Platform;
  • to reverse engineer, decompile or disassemble the Platform, except where expressly permitted by law;
  • to share the account or authentication data with third parties or to use one account for several persons;
  • to carry out fraudulent activities or transmit content that is illegal, defamatory, abusive or that infringes the rights of other persons;
  • to interfere with the operation, performance or security of the Platform, to test vulnerabilities or to attempt unauthorised access to accounts, systems or data.

8.3. Devices and sessions

The User / Subscriber may access the Platform from several of their own devices (laptop, phone, tablet). For security reasons and to prevent account sharing, at most two simultaneous active sessions are allowed (for example desktop + mobile); when a new session is opened, the oldest one is closed automatically. The Operator may request a password reset or additional security checks when it detects usage patterns indicating account sharing.

8.4. Liability of the User

In the event of a culpable breach of the obligations assumed under these Terms, the User is liable to the Operator for the direct, proven damage caused by their act, in proportion to the seriousness of the breach. Nothing in these Terms obliges the User to pay amounts disproportionate to the loss actually suffered by the Operator (Law no. 193/2000).

9. Legal Guarantee of Conformity (OUG no. 141/2021)

As a trader supplying digital content and digital services in exchange for a price, the Operator is liable to Consumers for the conformity of the Service with the contract, in accordance with OUG no. 141/2021 on certain aspects concerning contracts for the supply of digital content and digital services (which transposes Directive (EU) 2019/770). This guarantee is provided by law, cannot be excluded by contract (art. 24 of OUG no. 141/2021) and is not affected by any other provision of these Terms.

9.1. What we guarantee

For the entire duration of the subscription, the Operator guarantees that the Service:

  • complies with the description, quantity, quality and functionality presented on the course or plan page at the time of the order — the announced lessons and modules are available, and the quizzes, progress tracking and AI Professor work (subjective requirements for conformity, art. 6 of OUG no. 141/2021);
  • is fit for the purposes for which e-learning platforms are normally used and possesses the qualities, performance, accessibility, continuity and security that a consumer may reasonably expect, taking into account the Operator's public statements (objective requirements for conformity, art. 7(1));
  • is supplied in the most recent version available at the time of conclusion of the contract (art. 7(7));
  • receives the necessary updates, including security updates, to keep it in conformity for the entire duration of the subscription (art. 7(3) and (5)), free of charge; updates are applied automatically on the Platform, without any action by the User.

The guarantee covers the content of the courses and the functioning of the Platform. Answers generated by the AI Professor have the nature described in section 10.2; the availability of the AI Professor feature remains covered by the guarantee.

9.2. What does not constitute a lack of conformity

Conformity is assessed against the public description of the course or plan and against the objective requirements above. The following do not constitute a lack of conformity:

  • the User's subjective preferences regarding the style, pace, structure or difficulty level of the courses, where these match the description and the displayed level;
  • the absence of a particular learning, professional or employment outcome — the courses are educational materials and the outcome depends on each User's effort and context (section 10.0);
  • short maintenance interruptions announced in advance and interruptions within the limits of section 9.6;
  • incompatibility with devices, browsers or connections that do not meet the minimum technical requirements published in section 3.2 (art. 11(4));
  • the automatic nature and possible errors of the AI Professor's answers, which are part of the description of the Service (section 10.2);
  • situations caused by the User's breach of the Terms or by force majeure (section 9.6).

9.3. How to report a lack of conformity

Send an email to contact@cursuri-ai.ro (subject: "Lack of conformity"), stating the account email address, the course or plan concerned, a description of the problem and, where possible, screenshots and the browser and device used. We confirm receipt within 5 working days at most and communicate the proposed remedy and time frame to you in writing.

9.4. Your remedies, in the legal order

  1. Bringing into conformity — we fix the problem (for example, republish a missing lesson, repair a feature) within a reasonable period, agreed in writing, which may not exceed 15 calendar days from the date on which you informed us, free of charge and without significant inconvenience to you (art. 13(2)-(3)).
  2. Proportionate price reduction or termination of the contract — where bringing into conformity is impossible or disproportionate, has not been carried out within the above period, the problem persists after the attempted remedy, the lack of conformity is so serious that it justifies an immediate measure, or we have declared that we will not remedy it (art. 13(4)). The price reduction is calculated for the period during which the Service was not in conformity (art. 13(6)). Termination is available if the lack of conformity is not minor; the burden of proving that it is minor lies with the Operator (art. 13(7)-(8)).

In the event of termination, we refund the proportion of the price corresponding to the period during which the Service was not in conformity and, where applicable, to the remaining unused period (art. 15(2) and art. 16(4)). Any refund is made within 14 days at most from the date on which you communicated your decision to us, using the same means of payment, without fees (art. 17). You exercise the right of termination by a statement sent by email (art. 14).

9.5. Duration of liability and burden of proof

Since the Service is supplied continuously for the duration of the subscription, the Operator is liable for any lack of conformity that occurs or becomes apparent during the entire subscription period (art. 10(3)). The burden of proving that the Service was in conformity during that period lies with the Operator (art. 11(3)), unless the Operator demonstrates that the User's digital environment does not meet the technical requirements communicated in section 3.2 (art. 11(4)). The User cooperates reasonably in establishing the cause (art. 11(5)-(6)).

9.6. Availability, maintenance and force majeure

The Operator aims, as an indicative target, for a monthly Platform availability of at least 99%, calculated excluding announced maintenance windows. This target does not constitute a commercial guarantee within the meaning of art. 20 of OUG no. 141/2021 and does not restrict the rights set out in sections 9.1-9.5.

  • Planned maintenance: announced at least 24 hours in advance on the Platform or by email, generally scheduled during low-traffic periods and limited to what is strictly necessary.
  • Incidents: we make every effort to remedy them as quickly as possible. A total unavailability of the Platform or of the AI Professor attributable to the Operator that exceeds 24 consecutive hours constitutes a lack of conformity and entitles you to the remedies in section 9.4.
  • Force majeure and fortuitous events: the Operator is not liable for non-performance caused by external, unforeseeable and unavoidable events (art. 1351 of the Romanian Civil Code) — for example, major outages of internet infrastructure or cloud providers, large-scale cyber attacks, natural disasters, acts of public authorities. The Operator informs Users of the event and resumes supply as soon as possible; if the unavailability exceeds 30 days, the User may terminate the contract with a proportionate refund for the affected period.

10. Liability of the Operator

The Operator is liable to the User for non-performance of its contractual obligations in accordance with the law. Nothing in this section removes the legal guarantee of conformity (section 9), the right of withdrawal (section 6) or other rights conferred on Consumers by mandatory rules.

10.a. Learning outcomes

The courses are educational materials. The Operator does not guarantee that completing them will produce a particular result in the User's career, business or examinations; that result depends on each person's effort, context and decisions (see also section 10.0). Although we make every effort to ensure that the information in the courses is accurate and current at the date of publication, the AI field evolves rapidly; the User checks official sources before taking decisions with a significant impact.

10.b. Cap on indirect damages

To the extent permitted by law, the Operator is not liable for indirect or consequential damages — loss of profit, business opportunities, revenue or goodwill, business interruption — which are not the direct and foreseeable consequence of the non-performance. For such indirect damages, to the extent they would nevertheless be owed, the Operator's liability is limited to the total amount paid by the User to the Operator in the 12 months preceding the event giving rise to the damage. This limitation does not apply to direct damages and does not affect the statutory remedies (bringing into conformity, price reduction, termination with refund).

10.c. What is never limited

Nothing in these Terms excludes or limits the Operator's liability for fraud (wilful misconduct), gross negligence, personal injury or death, or the rights conferred on Consumers by mandatory rules (OUG no. 141/2021, OUG no. 34/2014, Law no. 193/2000 and the other consumer-protection provisions of law).

10.0 Nature of the Educational Content

All content published by the Operator — courses and lessons, blog articles and educational resources, answers, summaries, quizzes and materials generated by the "Virtual AI Professor" assistant, as well as any other information on the Site / Platform — has an exclusively informative and educational purpose. It does NOT constitute professional medical, legal, tax, financial, compliance or other specialised advice and does not replace the guidance of an authorised specialist. For any implementation, decision or specific situation, the User is obliged to consult a qualified specialist and the applicable official sources (legislation in force, providers' technical documentation, competent authorities). The Operator does not assume liability for decisions taken or actions carried out solely on the basis of the content provided, without prejudice to the legal guarantee of conformity of the content (section 9).

Cursuri AI courses are educational materials intended to develop your practical skills and knowledge in the field of artificial intelligence and technology. They do NOT constitute:

  • Professional credentials for regulated professions (lawyer, physician, psychologist/psychotherapist, tax consultant, authorised accountant, financial auditor, architect, engineer with signing rights, etc.).
  • Diplomas or study documents issued within the national education system within the meaning of Law no. 198/2023 on pre-university education or Law no. 199/2023 on higher education, or professional qualification certificates within the meaning of Government Ordinance no. 129/2000 on adult vocational training, republished.
  • Attestations recognised by the National Qualifications Authority (ANC), the Ministry of Education or other public authorities or professional bodies.
  • Professional advice for legal, medical, tax or financial purposes.

For the exercise of regulated professions, the User is obliged to obtain the attestations/authorisations required by the legislation in force. The content of the courses may be used as complementary learning material, but the User remains solely responsible for applying the knowledge in their activity.

10.0.bis Certificate of Course Completion

For courses completed in accordance with the minimum thresholds configured in the Platform, the User may request the issuance of a Certificate of Completion, in electronic format (PDF) and verifiable through a dedicated public page.

This certificate is a private attestation, issued exclusively by the Operator, confirming that the User has gone through the entire content of the course in the Platform's digital environment and has met the configured minimum thresholds. The document:

  • does NOT constitute a diploma, certificate or study document issued within the national education system within the meaning of Law no. 198/2023 or Law no. 199/2023, nor a professional qualification certificate recognised under Government Ordinance no. 129/2000, nor any other title/attestation recognised by the National Qualifications Authority (ANC) or any other public authority;
  • does NOT confer professional rights or the right to practise any regulated profession;
  • may NOT be represented to third parties as a document issued or recognised by the state;
  • may be accepted by employers, partners or other private parties, at their own discretion, as evidence of having completed a training programme in the Cursuri-AI.ro environment. The Operator does not guarantee recognition of the certificate by third parties.

Issuance, content, public verification, the consent option for displaying the name, revocation conditions and the rights of holders are detailed in the Certificate Policy, which forms an integral part of these Terms.

10.1 Use of Artificial Intelligence Systems

The Platform includes an assistant called the "Virtual AI Professor" and related features (text answers, synthetic voice generation, summaries, adaptive quizzes) which constitute artificial intelligence (AI) systems within the meaning of Regulation (EU) 2024/1689 on artificial intelligence (the "AI Act").

In accordance with Art. 50 of the AI Act, the User is explicitly informed that:

  • They are interacting with an AI system, not with a human teacher, whenever they use the chat, audio, summaries or automatically generated quizzes. The AI identity is displayed in the interface and in the label of each answer.
  • AI-generated content is marked as such in the interface (visual labels, accessible attributes), and the audio played is synthetic voice generated by AI.
  • AI answers may contain errors, gaps, hallucinations or inaccuracies. The Operator does not guarantee the accuracy, completeness or timeliness of AI-generated answers. The User understands and agrees not to rely exclusively on AI answers for professional, financial, medical, legal or other decisions with significant impact. The contractual consequences of this characteristic are described in section 10.2.
  • AI models and providers: we use AI models provided by third-party operators from the US and the EU (data transfers covered by standard contractual clauses and adequacy decisions). Your conversational data may be processed by these models for the purpose of generating the answer. We do not use your content for training third-party models.
  • Anti-abuse (fair use) limit: AI use is included in the subscription, but there is a monthly limit calculated based on the complexity of requests in order to prevent abuse. In normal use, this limit is not reached.

For questions, reporting an AI error or exercising specific rights (for example, the right to obtain human intervention), contact us at contact@cursuri-ai.ro.

10.2 Nature of the AI Professor's Answers and Conformity

The AI Professor's answers are generated automatically by artificial-intelligence models and, by the nature of this technology, may be inaccurate, incomplete or out of date, even though they are anchored in the lesson content. They do not constitute advice and do not replace checking official sources (section 10.0).

This characteristic is part of the description of the Service. You are specifically informed of it before the contract is concluded: through these Terms (sections 10.1 and 10.2), through the course or plan page, which describes the AI Professor as an artificial-intelligence assistant, and through the labels displayed in the application on every generated answer. Consequently, the fact that an AI answer may contain errors corresponds to the agreed description (art. 6 of OUG no. 141/2021) and, to the extent applicable, to the conditions of art. 7(6) of the same ordinance.

Consequences:

  • the inaccuracy or incompleteness of an AI answer does not constitute a lack of conformity within the meaning of OUG no. 141/2021 and does not give rise to the remedies in section 9.4; the User may report erroneous answers to contact@cursuri-ai.ro, and the Operator uses them to improve the service;
  • the content of the courses (lessons, quizzes, materials authored by the Operator) remains fully covered by the legal guarantee of conformity (section 9);
  • the availability of the AI Professor remains guaranteed: if the feature does not work at all, for reasons attributable to the Operator, for more than 24 consecutive hours, this constitutes a lack of conformity (section 9.6).

11. Suspension and Termination of the Account

11.1. Suspension or closure by the Operator

The Operator may suspend or close a User's account, in compliance with the principle of proportionality, in the following situations:

  • serious or repeated breach of these Terms and Conditions, in particular of section 8 (acceptable use);
  • fraudulent use of the Platform or of the means of payment;
  • unauthorised sharing of the account or of the Content, systematic extraction of the Content or its use for training AI models;
  • activity that endangers the security of the Platform or of other Users.

Procedure: except in situations requiring immediate intervention for security reasons or to prevent damage (in which case the suspension is provisional and notified without delay), the Operator notifies the User by email, stating the facts found and the provisions breached, and grants the User at least 5 working days to respond or remedy the situation. For minor or unintentional breaches, the Operator first issues a warning. The final decision is communicated in writing, with reasons, and may be challenged at contact@cursuri-ai.ro or through the mechanisms in section 15.

Effects: where the account is closed for a proven serious breach, the contract terminates through the User's fault and the amounts paid for the remaining billing period are not refunded, by way of compensation for the breach, without prejudice to the Operator's right to claim compensation for direct damage exceeding that amount (section 8.4). If the suspension proves to have been unjustified, access is restored and the suspension period is compensated by extending the subscription or by a proportionate refund.

11.2. Unsubscribing by the User

The User may unsubscribe at any time by:

  • accessing the "My Account — Profile" / "Subscription" section of the Platform and the option "I want to cancel my subscription", which opens the Stripe subscription management portal;

or

  • sending a written request to contact@cursuri-ai.ro.

Unsubscribing takes effect at the end of the billing period already paid for (section 5.5). Access to the content remains active until the expiry of the period already paid for; after expiry, access is automatically restricted and progress remains saved. The User may request deletion of the account at any time in accordance with the Privacy Policy.

11.3. Termination by the Consumer on statutory grounds

Independently of unsubscribing, the Consumer may terminate the contract with immediate effect and with a proportionate refund in the cases provided by law: unremedied lack of conformity (section 9.4), change with a negative impact (section 14.3), prolonged force majeure (section 9.6) or valid withdrawal (section 6.2).

12. Protection of Personal Data

GALIAN SOFTWARE DEVELOPMENT SRL processes Users' personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Law no. 190/2018 (the Romanian GDPR implementation law). Full details are available in the Privacy Policy.

12.1 Data Processing Agreement (DPA) for Company Plans

When a Company-type Subscriber purchases a company plan, it acts as a data controller in relation to the personal data of its employees (company members), while GALIAN SOFTWARE DEVELOPMENT SRL acts as a data processor in accordance with Art. 28 GDPR.

By accepting these Terms and Conditions at the time of purchasing a Company plan, the Subscriber accepts the following processing clauses:

  • Subject matter and duration of the processing: the provision of the e-learning service for the duration of the active subscription.
  • Categories of data: last name, first name, email, learning progress, quiz results, organisational attributes (department), the content of conversations with the Virtual AI Professor initiated by company members.
  • Categories of data subjects: the employees / members of the Subscriber's company who are invited onto the Platform.
  • Obligations of the Operator (as data processor): we process the data only in accordance with the Subscriber's documented instructions and in accordance with Art. 28(3) GDPR, we ensure the confidentiality of the persons authorised to process the data, we implement appropriate technical and organisational measures (Art. 32 GDPR), we notify the Subscriber of any personal data breach within a maximum of 72 hours of becoming aware of it, and we assist the Subscriber in fulfilling its obligations (responding to data subject requests, impact assessments).
  • Upon termination of the contract: we delete or return the employees' data within a maximum of 30 days, with the exception of data that we are legally required to retain (invoicing documents — 5 years from 1 July of the year following the year in which they were drawn up, in accordance with art. 25 of the Romanian Accounting Law no. 82/1991, as amended by Law no. 36/2023, or a longer period where fiscal legislation so requires).
  • Employees' rights: the Subscriber remains responsible for informing its employees about the processing (Art. 13-14 GDPR) and for facilitating the exercise of their rights. The Operator forwards to the Subscriber any request received directly from data subjects.

12.1.1 Sub-processors — Art. 28(2) and (4) GDPR

For the provision of the Services, the Operator uses the following sub-processors, with appropriate safeguards through standard contractual clauses (SCCs) approved by the European Commission (Decision 2021/914) and/or adequacy decisions. The Subscriber gives its general authorisation for this list by accepting these Terms and Conditions. The Operator will notify the Subscriber of any significant change (addition/replacement) at least 30 days in advance, a period during which the Subscriber has the right to object under Art. 28(2) GDPR.

Sub-processor Role in processing Categories of data Location / Safeguards
Amazon Web Services EMEA SARL (AWS) Infrastructure hosting (application servers, database, object storage) — eu-central-1 / Frankfurt region All categories of processed data (encrypted at rest and in transit) EU/EEA (Frankfurt) — no transfer outside the EEA
Stripe Payments Europe Ltd / Stripe, Inc. Card payment processing and subscription management The Subscriber's billing data (NOT the employees'); transactional data EU (Ireland) and USA — SCCs Art. 46 GDPR + EU-US Data Privacy Framework
Intelligent IT SRL (SmartBill) Issuing fiscal invoices and automatic transmission to the ANAF SPV (e-Invoice / e-Factura) The Subscriber's billing data (NOT the employees') Romania (EU) — no external transfer
Anthropic, PBC Generation of Virtual AI Professor text answers; no use for model training (signed DPA) Question content + lesson context + internal user identifier (pseudonym) USA — SCCs Art. 46 GDPR (Decision 2021/914); retention of maximum 30 days at the provider
OpenAI, L.L.C. Synthetic voice generation (TTS) and audio transcription (Whisper); no use for training (Zero Data Retention API) Text content for voice synthesis / short audio fragments for transcription USA — SCCs Art. 46 GDPR (Decision 2021/914); retention of maximum 30 days at the provider
Sendinblue SAS (Brevo) Sending transactional emails (Company member invitations, confirmations, notifications) and marketing emails (with opt-in) Email, first name, last name, delivery events EU (France) — no external transfer
Google LLC (Firebase Cloud Messaging) Push notifications to mobile devices/PWA (only upon opt-in at OS/browser level) Device token (pseudonym), notification content USA — SCCs Art. 46 GDPR + EU-US Data Privacy Framework

The updated and versioned list is available upon request by email at contact@cursuri-ai.ro (subject: "DPA Company — Sub-processors list").

To sign a standalone DPA (a separate document based on the European Commission's model) or for questions, contact contact@cursuri-ai.ro (subject: "DPA Company").

13. Cookies

The Platform uses cookies for its proper functioning and to improve the user experience. Detailed information is available in the Cookie Policy.

13.1 Content Reporting and Moderation (DSA)

In accordance with Art. 16 of Regulation (EU) 2022/2065 on digital services (the "DSA"), any person may report content published by users (discussions, reviews, profiles, shares) which they consider illegal or in breach of these Terms. The reporting mechanism is accessible at cursuri-ai.ro/en/report-content.

We process each report in a timely manner, communicate the reasoned decision to the reporter and to the author of the content (Art. 17 DSA), and provide a mechanism for appealing the decision (Art. 20 DSA) at contact@cursuri-ai.ro. Repeated false or abusive reports may lead to the suspension of the reporter's account.

13.2 Transparency of Content Recommendations (DSA Art. 27)

In accordance with Art. 27 of the DSA, we inform you about the main criteria used for displaying recommended content on the Platform:

  • "Recommended / Featured" courses on the home page and in the catalogues: the selection is manual, made by the Cursuri AI editorial team based on curricular relevance and content freshness. We do not use automated ranking algorithms for the featured list.
  • Learning paths (for example "From zero to AI Engineer"): these are sequences manually predefined by our team, ordered didactically. They are not personalised per user based on behavioural profiling.
  • Recommendations in re-engagement emails: these include "Featured" courses or recently launched courses, without automated profiling.
  • Suggestions in the AI chat: answers are generated by the Virtual AI Professor strictly based on the content of the active lesson, not based on your history. See section 10.1.

The Platform does not operate a recommender system based on behavioural profiling within the meaning of Art. 27(3) DSA. There is no "reset recommendation profile" option because no such profile is built.

13.3 User-Generated Content (UGC) and Licences

The Platform allows Users to publish their own content ("User Content" / "UGC"): reviews, lesson discussions, comments, messages within the community.

Copyright: the User remains the holder of the copyright over the User Content they publish.

Licence granted to the Operator: by publishing User Content on the Platform, the User grants the Operator a non-exclusive, free of charge, worldwide, transferable, sublicensable licence, for the duration applicable under the legislation in force, to:

  • store, host, index and display the Content within the Platform;
  • moderate, edit from a formal point of view (formatting corrections) or remove Content that breaches these Terms or the law;
  • use the Content (in anonymised form or with the author's consent) in the Platform's promotional materials.

User warranties: the User declares and warrants that:

  • they hold all rights over the published Content;
  • the Content does not infringe third-party rights (copyright, trademark, private life, dignity);
  • the Content is not illegal, defamatory, obscene, inciting hatred or spam.

Verified reviews: the reviews published on the Platform are written exclusively by Users with active access to the Platform at the time of publication. This fact is technically verified through the access control system (art. 7(6) and Annex no. 1 of Law no. 363/2007 on combating unfair commercial practices, introduced by OUG no. 58/2022, and Directive (EU) 2019/2161 on the modernisation of consumer protection). Reviews are visibly marked as "Verified buyer".

Content removal: the Operator reserves the right to remove or hide User Content that breaches these Terms, the applicable law, or that receives substantiated reports through the mechanism described in section 13.1.

13.4 Affiliate Programme and Commissions

The Platform operates its own affiliate programme (the "Cursuri AI Affiliate Programme") through which Users registered as partners can promote Cursuri AI and receive a commission from the Operator for the sales attributed to them. If a User reaches the Platform through an affiliate link, a first-party attribution cookie (gl_ref) is set, only with their consent to marketing cookies, for a maximum of 30 days; it stores the referral code and does not identify the user. The commission and conditions are presented transparently on the page cursuri-ai.ro/referral.

The price does not change if you reach the Platform through an affiliate link — the commission is borne exclusively by the Operator. The affiliate programme is disclosed to the user through explicit mention on the marketing pages and through the cookie policy.

13.5 Push Notifications (PWA and Mobile App)

The Platform may send push notifications (to the PWA browser or the native mobile application) only after the User has granted express permission at operating system / browser level (the standard "Allow notifications?" dialog). This permission is distinct from the consent for marketing emails and can be revoked at any time from the operating system settings.

Push notifications are used exclusively for:

  • reminders related to the progress of enrolled courses;
  • operational notifications (new course launches for active Subscribers, failed payment alerts).

We do not send promotional push notifications unrelated to the User's activity on the Platform. Device tokens are stored encrypted and are automatically deleted when the application is uninstalled or the account is deleted.

14. Changes to the Terms, Prices and Service

14.1. Changes to the Terms

The Operator may amend these Terms and Conditions for valid reasons: legislative or regulatory changes, decisions of public authorities, technical or security developments, the introduction of new features or the clarification of provisions. Users are notified by email and through a banner on the Platform at least 30 days before the changes enter into force, with an indication of the changes. Until the date of entry into force, the User may terminate the contract without penalty, with a proportionate refund of the amounts paid for the period after termination, if the change is unfavourable to them. Continued use of the Platform after the entry into force constitutes acceptance of the new Terms. Changes required by law or made exclusively in the User's favour may enter into force immediately, with notice.

14.2. Price changes

The Operator may change the price of subscriptions only for future billing periods. Affected Subscribers are informed by email at least 30 days before the first renewal at the new price, with an indication of the new price and the date from which it applies, and may cancel the renewal free of charge until that date, from their account or by email. The billing period already paid for is not affected. If the Subscriber does not cancel, the renewal takes place at the new price.

14.3. Updating and modifying the Content and features

The field of artificial intelligence evolves rapidly and the Service is supplied continuously. The Operator may, at no additional cost to the User, update, improve and modify the Content and features of the Platform beyond what is necessary to maintain conformity, under the conditions of art. 18 of OUG no. 141/2021 (Art. 19 of Directive (EU) 2019/770), for the following valid reasons:

  • the security of the Platform and of Users' data;
  • technological updates (new models, tools or versions of the products taught) and adaptation to legislative changes;
  • improvement of the courses: correcting, restructuring, supplementing or replacing lessons and quizzes with updated versions;
  • improvement of the interface, performance and accessibility.

The User is clearly informed of significant changes (on the Platform or by email). If a change negatively affects, in a more than minor way, the User's access to or use of the Content, the Operator informs the User in advance, on a durable medium, of the features and date of the change, and the User may terminate the contract free of charge within 30 days of receiving the information or of the date of the change (whichever is later), with a proportionate refund of the amounts paid for the remaining period (art. 18(2)-(4)). This right does not apply if the Operator allows the User to keep the unmodified version free of charge and that version remains in conformity (art. 18(5)).

Withdrawal of a course from the catalogue: if a course included in your subscription is withdrawn, you keep access to it until the end of the billing period paid for; for per-course subscriptions, the Operator offers you, at your choice, an equivalent course or a proportionate refund for the remaining period. Certificates of Completion already issued remain valid and verifiable.

15. Applicable Law and Dispute Resolution

This contract is governed by Romanian law, in particular:

  • The Romanian Civil Code.
  • Law no. 365/2002 on electronic commerce.
  • Government Emergency Ordinance (OUG) no. 34/2014 on consumer rights in contracts concluded with traders.
  • Government Emergency Ordinance (OUG) no. 141/2021 on certain aspects concerning contracts for the supply of digital content and digital services.
  • Law no. 193/2000 on unfair terms in contracts concluded between traders and consumers.
  • Law no. 363/2007 on combating unfair commercial practices of traders.
  • Government Ordinance no. 38/2015 on alternative dispute resolution for consumer disputes (transposing Directive 2013/11/EU).
  • Regulation (EU) 2016/679 (GDPR).
  • Law no. 190/2018 on measures implementing the GDPR.

For Consumers habitually resident in another Member State of the European Union, the choice of Romanian law does not deprive them of the protection afforded by the mandatory provisions of the law of their state of residence (Art. 6 of Regulation (EC) No 593/2008 — Rome I).

15.1 Amicable Settlement

In the event of a dispute, the parties will first seek an amicable settlement. Before any external step, the User is invited to submit a written complaint to contact@cursuri-ai.ro (subject: "Complaint"). The Operator confirms receipt within a maximum of 5 working days and provides a reasoned response within a maximum of 30 calendar days from receipt of the complete complaint.

15.2 Alternative Dispute Resolution (ADR / SAL) — Government Ordinance no. 38/2015

In accordance with art. 25 of Government Ordinance no. 38/2015 (the duty to inform consumers about ADR entities), we transparently inform you about the ADR (in Romanian: SAL) procedure applicable to consumer disputes arising from contracts concluded through the Platform:

The Operator's position on ADR: GALIAN SOFTWARE DEVELOPMENT SRL has not committed in advance to use a specific ADR entity and is not legally obliged to accept ADR for its sector of activity (software/e-learning services, which are not of a regulated financial, energy or communications nature). However, in the spirit of consumer protection, we are willing to consider reasonable ADR requests on a case-by-case basis and to cooperate with the competent entities.

The generally competent ADR entity — DSALC ANPC:

  • Name: the Alternative Dispute Resolution Directorate within the National Authority for Consumer Protection (DSALC ANPC) — the ADR entity accredited for consumer disputes that do not fall within the competence of a sectoral entity.
  • Address: B-dul Aviatorilor nr. 72, sector 1, Bucharest, postal code 011865
  • Official website: anpc.ro (the "Alternative Dispute Resolution" section)
  • Email: reclamatii.sal@anpc.ro

The complete list of accredited ADR entities in Romania is published and updated on the ANPC website: anpc.ro → the "Alternative Dispute Resolution (SAL)" / "SAL Entities" section. The consumer may at any time check the competent entity depending on the nature of the dispute.

15.3 Cross-border disputes — ADR entities and ECC-Net

For disputes related to contracts concluded online, consumers residing in the European Union have at their disposal:

  • The alternative dispute resolution (ADR) entities notified by the Member States, listed by the European Commission at consumer-redress.ec.europa.eu;
  • The European Consumer Centres Network (ECC-Net) for cross-border disputes — in Romania, the European Consumer Centre (ECC Romania), eccromania.ro;
  • Contact email for amicable resolution: contact@cursuri-ai.ro

15.4 Complaints to the National Authority for Consumer Protection (ANPC)

In parallel with the ADR procedures, the User has the right to file a complaint with the ANPC (the Romanian National Authority for Consumer Protection):

  • Official website: anpc.ro
  • Email: office@anpc.ro
  • Cluj regional commissariat (the Operator's registered office): according to the contact details published on anpc.ro.

15.5 Competent Courts

Disputes not resolved amicably or through ADR fall within the jurisdiction of the Romanian courts, in accordance with the rules on subject-matter and territorial jurisdiction of the Romanian Code of Civil Procedure. The Consumer may bring proceedings before the court of their own domicile (art. 113(1) point 8 of the Romanian Code of Civil Procedure) or before the court of the Operator's registered office (Cluj-Napoca), at their choice, and claims brought by the Operator against a Consumer may only be filed with the court of the Consumer's domicile (art. 121 of the Code of Civil Procedure); for Consumers from other Member States of the European Union, Art. 18 of Regulation (EU) No 1215/2012 (Brussels I bis) applies. For Users that are legal persons, jurisdiction lies with the courts of the Operator's registered office.

16. Final Provisions

If any provision of these Terms and Conditions is declared null or unenforceable, the remaining provisions shall remain in force and the affected provision is replaced by the applicable statutory rule. In case of doubt, the clauses are interpreted in favour of the Consumer (art. 1(2) of Law no. 193/2000). The Operator's failure to exercise a right does not constitute a waiver of that right.

The User / Subscriber declares that they have full legal capacity to contract and that there is no impediment to contracting. These Terms are permanently available on the Site and may be saved or printed; the version applicable to an order is the one in force on the date of the order, which is also sent in the confirmation email.

17. Contact

For any questions or requests regarding these Terms and Conditions:

  • Email: contact@cursuri-ai.ro
  • Address: GALIAN SOFTWARE DEVELOPMENT SRL, Str. Tulcea 6, Postal Code 400594, Cluj-Napoca, Cluj County, Romania
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Trade Register J12/2051/2022 · VAT RO45988048 · Share capital: 200 RON · Str. Tulcea 6, 400594 Cluj-Napoca, Cluj County, Romania · contact@cursuri-ai.ro

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