Terms and Conditions

1. Information about the Operator

The Cursuri AI platform (accessible at cursuri-ai.ro) is operated by:

• Company name: GALIAN SOFTWARE DEVELOPMENT SRL
• Tax ID (CUI): RO45988048
• Trade Register No.: J12/2051/2022
• EUID: ROONRC.J12/2051/2022
• Registered office: Str. Tulcea 6, Postal Code 400594, Cluj-Napoca, Cluj County, Romania
• Email: contact@cursuri-ai.ro

2. Definitions

• Platform — the cursuri-ai.ro website and all associated services.
• User — any natural or legal person who accesses or uses the Platform.
• Subscriber — the User who has purchased an active subscription on the Platform (full plan or individual per-course subscription).
• Service — access to online courses, educational materials and AI resources provided through the Platform.
• Account — the account created by the User on the Platform, protected by email and password.
• Content — all materials available on the Platform: courses, lessons, articles, quizzes, images, videos and other resources.
• Site — the domain www.cursuri-ai.ro and its subdomains. The Site and its subdomains are owned and operated by GALIAN SOFTWARE DEVELOPMENT SRL.
• Commercial Course Name — the simplified name of the official course title, used for commercial purposes to make it easier for a learner or prospective learner to understand and identify the course.
• Course Duration — the estimated period of time over which a Course Programme / Material takes place.
• Unsubscribing — means stopping the automatic renewal of the subscription for the next billing period.
• Cancellation — means the early termination of the subscription before the expiry of the period already paid for.

3. Object of the Contract

These Terms and Conditions govern the contractual relationship between GALIAN SOFTWARE DEVELOPMENT SRL and the Users / Subscribers of the Platform. By creating an account and/or using the Platform, the User expressly accepts these terms.

The Platform provides SaaS (Software as a Service) services consisting of access to an e-learning system with courses and educational resources in the field of artificial intelligence and information technology.

4. Account Creation

In order to access the Services, the User must create an account by providing accurate and complete information (first name, last name, email, password). The User is responsible for:

• The accuracy of the data provided at registration.
• Keeping the access credentials (email and password) confidential.
• All activities carried out through their account.

An account is personal and may not be transferred or shared with other persons, except for Company-type accounts which allow the management of multiple users.

Site Navigation / Account Creation Process

Any order follows several stages: each stage is completed successively by "clicking" on a confirmation icon. The ordering process follows a logical and transparent path that the User / Subscriber can perceive thanks to an appropriate layout and graphics. When the User / Subscriber clicks on an icon whose wording or presentation generates a commitment that any ordinary internet user would understand, they are bound by their click. This is, for example, the case of icons entitled "Create", "Validate", "Pay" or any other similar title.

The automatic recording systems constitute proof of the nature, content and date of the order — the creation of the account — the conclusion of the contract.

The Operator endeavours, within the site, to provide Users / Subscribers with as detailed a description of its platform as possible, but does not guarantee that the description of the products or any other content of the Site is complete or entirely free of errors. Likewise, the Operator assumes no responsibility for any type of loss such as: loss of data, lost profits, inability to use the data on this site, changes made without prior notice to the data or the structure of the Site.

5. Subscriptions and Payments

5.1. Types of Subscriptions

The Platform offers several ways of access:

• Full plans (Business, IT Pro, All Access) — access to all courses in the chosen catalog (business & professional courses, IT & engineering courses, or both) and all platform features.
• Per-course subscriptions — individual access to specific courses, with all features included (AI Professor, quizzes, review).
• Company plan — access for teams and organisations, with centralised management.

Full details are available on the Pricing page.

5.2. Payment Processing

Payments are processed through Stripe, a secure payment processor, in accordance with PCI DSS standards. GALIAN SOFTWARE DEVELOPMENT SRL does not store Users' payment card data.

In the event of unauthorised or suspected fraudulent transactions, the User is obliged to immediately notify the card-issuing bank and the payment Processor, using the contact details displayed on the Site.

The Operator cannot be held liable for fraud resulting from:

• the compromise of banking data through the fault of the User / the payment processor;
• unauthorised access to the account as a result of failure to comply with the obligation to keep the authentication data confidential;
• cyber attacks on the payment processor's systems.

The Operator reserves the right to temporarily suspend access to accounts involved in suspicious transactions until the situation is clarified.

5.3. Invoicing and ANAF e-Invoice (e-Factura)

Subscriptions are billed on a recurring monthly basis until cancellation. The fiscal invoice is issued automatically and sent by email.

The Platform uses an integrated Stripe → SmartBill → ANAF SPV flow for issuing and transmitting invoices:

• Stripe (PCI DSS certified payment processor) records the transaction and generates the invoice data.
• SmartBill (a Romanian provider of invoicing software compliant with fiscal legislation) automatically takes over the data and issues the fiscal invoice in a compliant format.
• For B2B transactions (Company Plan), the invoice is automatically transmitted through the ANAF Virtual Private Space (SPV) in e-Invoice (e-Factura) format in accordance with Government Emergency Ordinance (OUG) no. 120/2021 as amended by Law no. 296/2023, within the legal deadline of 5 working days from issuance.
• For B2C transactions (natural persons), the invoice is available by email and in the User's account; transmission through the SPV is done upon request in accordance with the law.

Invoice data is transmitted to SmartBill and the ANAF SPV on the basis of the performance of the contract (Art. 6(1)(b) GDPR) and the legal obligation (Art. 6(1)(c) GDPR — the Romanian Fiscal Code and OUG 120/2021).

5.4. Prices and Currency

Prices for the international (English-language) catalog are displayed in EUR (euro), exclusive of VAT: individual course access — €49 + VAT / month per course; full bundles — Business €199, IT Pro €399 and All Access €499 + VAT / month. The current prices are always those displayed on the Pricing page at the time of purchase.

VAT is calculated automatically at checkout based on the customer's country, in accordance with the applicable tax legislation, and is shown separately on the invoice. Payments are processed in EUR through Stripe (see section 5.2).

Subscriptions are billed monthly and can be cancelled at any time; access remains active until the end of the billing period already paid for (see sections 6 and 11). The Operator reserves the right to change prices, with changes applying only from the next billing period.

6. Right of Withdrawal — Exception for Digital Content

The services provided through the Cursuri AI Platform consist of the supply of digital content which is not supplied on a tangible medium (online courses, lessons, educational materials accessible exclusively through the Platform).

In accordance with Art. 16(m) of Government Emergency Ordinance (OUG) no. 34/2014 on consumer rights in distance contracts (which transposes Art. 16(m) of Directive 2011/83/EU), the 14-day right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium, if the performance has begun with the consumer's prior express consent and after the consumer has acknowledged that they will thereby lose their right of withdrawal.

At the time of creating the account and purchasing the subscription, the User gives their express consent to:

• The immediate commencement of the supply of the digital content (access to courses and educational materials).
• The acknowledgement that, by accessing the digital content, they lose their right of withdrawal provided for by OUG 34/2014.

This consent is expressed by ticking the dedicated checkbox in the registration form, separately from the acceptance of the Terms and Conditions.

Consequently, no refunds are granted after the User has accessed the digital content of the Platform.

7. Rights and Obligations of the User

7.1. Rights

• Access to the Content included in the active subscription.
• Use of the Platform in accordance with its intended purpose.
• Requesting technical support through the official channels.

7.2. Obligations

The User undertakes to:

• Not reproduce, distribute, modify or commercialise the Content of the Platform.
• Not share the account or access credentials with third parties.
• Not use the Platform for illegal purposes or purposes contrary to good morals.
• Not attempt to gain unauthorised access to the Platform's systems.
• Not use automated programs (bots, scrapers) to access or download the Content.
• Respect the Operator's intellectual property rights.

7.3. Rights of the Operator

The Operator reserves the right:

• to modify, update or temporarily or permanently discontinue certain features of the Platform;
• to modify the structure, content and prices of the Services;
• to suspend or close the User's account in the cases expressly provided for in this section: Terms and Conditions;
• to limit access to the Services in the event of suspected fraud or abusive use;
• to update these Terms and Conditions, with notification to the Users.

The Operator may suspend access to the Platform for maintenance work, technical updates or security reasons, without being liable for any temporary inconvenience.

7.4. Obligations of the Operator

The Operator undertakes:

• to provide the User with access to the Platform and to the purchased Services, in accordance with the contractual conditions;
• to make reasonable efforts to ensure the proper functioning of the Platform;
• to protect personal data in accordance with the applicable legislation;
• to respond to requests and complaints within a reasonable time.

8. Intellectual Property

All Content available on the Platform (courses, educational materials, texts, images, videos, design, logos, source code) is the property of GALIAN SOFTWARE DEVELOPMENT SRL or its licensors and is protected by Romanian and international legislation on copyright and intellectual property.

Third-party trademarks and trade names: the names of third-party products, services and companies mentioned on the Site / Platform (for example, the software tools and platforms presented, analysed or taught within the Courses) are registered trademarks or trade names of their rightful owners. Their mention is for descriptive and educational purposes only and does not imply any affiliation, sponsorship, partnership, certification or endorsement by the respective owners, except where expressly stated.

The subscription grants the User a limited, personal, non-transferable, non-exclusive and revocable licence to access and use the Content exclusively for personal learning purposes.

The User / Subscriber is strictly prohibited (and has no right to allow any other person):

• to distribute, copy, reproduce, duplicate, publish, transmit, broadcast or make available to third parties, in any way, the content / any kind of information, products or services obtained from or through this Site / Platform;
• to commercialise, resell, commercially exploit, sublicense, rent, assign, transfer or exploit in any way, whether free of charge or for consideration, the content / any kind of information, products or services obtained from or through this Site / Platform;
• to modify, adapt, translate, create derivative works from or otherwise use the content / any kind of information, products or services obtained from or through this Site / Platform;
• to carry out reverse engineering, decompilation, disassembly or any other operations aimed at identifying the source code, technical structure, algorithms or operating mechanisms of the Site, subdomains, Platform or Courses;
• to extract, collect or reuse databases, information, video materials, texts, graphics, educational materials or any other elements available through the Site / Platform.

Any information, materials, products or services obtained through the use of the Platform are intended exclusively for the personal use of the User / Subscriber. They may not be made available to any third party, by any means, regardless of title, whether free of charge or for consideration.

The User / Subscriber has the right to access the Platform from several of their own devices (e.g. laptop, phone, tablet), but active authentication is permitted on a single device at the same time.

Simultaneous access to the account from multiple devices or the distribution of authentication data to third parties is strictly prohibited.

The Operator reserves the right to:

• automatically limit multiple simultaneous sessions;
• temporarily suspend the account if abusive use is detected;
• request a password reset or additional security checks;
• immediately terminate the contractual relationship — account closure.

The User / Subscriber is responsible for any activity carried out through their account or as a result of the learning process.

The User / Subscriber understands and agrees to use the Site / Platform exclusively for lawful purposes, in compliance with all applicable legal provisions.

It is prohibited to use the Platform for:

• carrying out fraudulent activities;
• infringing intellectual property rights;
• transmitting content that is illegal, defamatory, abusive or that infringes the rights of other persons;
• any activity that could affect the security, integrity or normal operation of the Platform.

The User / Subscriber agrees to access the Services exclusively through the interface provided by the Operator.

Accessing or attempting to access the Services by automated means (scripts, robots, scraping, crawling), by circumventing technical protection measures or by any other unauthorised methods is strictly prohibited, except where expressly permitted by a separate contract concluded with the Operator.

The User / Subscriber undertakes not to carry out activities that:

• interfere with the operation of the Services;
• affect the performance or security of the Platform;
• compromise the servers or networks connected to the Services;
• test vulnerabilities or attempt unauthorised access to accounts, systems or data.

The User / Subscriber is fully and solely responsible for:

• complying with the provisions of the Terms and Conditions;
• keeping the authentication data confidential;
• any activity carried out through their account.

In the event of a breach of the obligations assumed, the User is liable for all resulting consequences, including for any damage, loss or cost incurred by the Operator as a result of such a breach.

9. Service Availability

The Operator makes reasonable efforts to ensure the continuous availability of the Platform. However, the Operator does not guarantee uninterrupted operation and is not liable for interruptions caused by:

• Planned maintenance operations.
• Force majeure or fortuitous events.
• Malfunctions of third-party service providers (hosting, payments, email).

10. Limitation of Liability

To the extent permitted by the applicable legislation:

• The Platform and the Content are provided "as is".
• The Operator does not guarantee that the information presented in the courses will produce specific results in the User's career or business.
• The Operator's total liability towards the User shall not exceed the amount paid by the User in the last 12 months.
• The Operator is not liable for indirect damages, including loss of profit, loss of data or business interruption.

The Operator makes all reasonable efforts to ensure that the information published on the Site / Platform is accurate, complete and up to date at the time of publication.

However, the Operator does not guarantee and assumes no liability for any errors, omissions, inconsistencies or shortcomings regarding the description of the Services, documentation, educational content, materials related to the Courses or any other information or characteristics of the products and services presented on the Site / Platform.

The information available on the Site is provided "as is", without express or implied warranties of any kind, including, but not limited to, warranties regarding:

• accuracy,
• completeness,
• timeliness,
• reliability,
• fitness for a particular purpose,
• absence of errors or omissions.

The Operator reserves the right to modify, update, supplement or remove information from the Site / Platform at any time, without prior notice.

The User understands and accepts that the use of the information and materials available on the Site is at their own risk.

10.0 Nature of the Educational Content

All content published by the Operator — courses and lessons, blog articles and educational resources, answers, summaries, quizzes and materials generated by the "Virtual AI Professor" assistant, as well as any other information on the Site / Platform — has an exclusively informative and educational purpose. It does NOT constitute professional medical, legal, tax, financial, compliance or other specialised advice and does not replace the guidance of an authorised specialist. For any implementation, decision or specific situation, the User is obliged to consult a qualified specialist and the applicable official sources (legislation in force, providers' technical documentation, competent authorities). The Operator assumes no liability for decisions made or actions taken exclusively on the basis of the content provided.

Cursuri AI courses are educational materials intended to develop your practical skills and knowledge in the field of artificial intelligence and technology. They do NOT constitute:

• Professional credentials for regulated professions (lawyer, physician, psychologist/psychotherapist, tax consultant, authorised accountant, financial auditor, architect, engineer with signing rights, etc.).
• Diplomas, certifications or titles recognised by public authorities or professional bodies.
• Professional advice for legal, medical, tax or financial purposes.

For the exercise of regulated professions, the User is obliged to obtain the attestations/authorisations required by the legislation in force. The content of the courses may be used as complementary learning material, but the User remains solely responsible for applying the knowledge in their activity.

10.1 Use of Artificial Intelligence Systems

The Platform includes an assistant called the "Virtual AI Professor" and related features (text answers, synthetic voice generation, summaries, adaptive quizzes) which constitute artificial intelligence (AI) systems within the meaning of Regulation (EU) 2024/1689 on artificial intelligence (the "AI Act").

In accordance with Art. 50 of the AI Act, the User is explicitly informed that:

• They are interacting with an AI system, not with a human teacher, whenever they use the chat, audio, summaries or automatically generated quizzes. The AI identity is displayed in the interface and in the label of each answer.
• AI-generated content is marked as such in the interface (visual labels, accessible attributes), and the audio played is synthetic voice generated by AI.
• AI answers may contain errors, gaps, hallucinations or inaccuracies. The Operator does not guarantee the accuracy, completeness or timeliness of AI-generated answers. The User understands and agrees not to rely exclusively on AI answers for professional, financial, medical, legal or other decisions with significant impact.
• AI models and providers: we use AI models provided by third-party operators from the US and the EU (data transfers covered by standard contractual clauses and adequacy decisions). Your conversational data may be processed by these models for the purpose of generating the answer. We do not use your content for training third-party models.
• Anti-abuse (fair use) limit: AI use is included in the subscription, but there is a monthly limit calculated based on the complexity of requests in order to prevent abuse. In normal use, this limit is not reached.

For questions, reporting an AI error or exercising specific rights (for example, the right to obtain human intervention), contact us at contact@cursuri-ai.ro.

11. Suspension and Termination of the Account

The Operator reserves the right to suspend or close a User's account in the following situations:

• Breach of these Terms and Conditions.
• Fraudulent use of the Platform.
• Unauthorised sharing of the account or the Content.
• Activity that endangers the security of the Platform or of other Users.

In these cases, access to the Account / Services / Platform ceases at the moment the cancellation procedure is carried out by the Operator.

The User may request cancellation / unsubscribing at any time by:

• logging in and accessing the "My Account — Profile" section of the Platform and selecting the option: "I want to cancel my subscription";

or

• sending a written request to the email address indicated on the Site.

Unsubscribing takes effect at the end of the billing period already paid for. Amounts paid for the current period are non-refundable. Access to the content remains active until the expiry of the period already paid for. After expiry, access is automatically restricted.

12. Protection of Personal Data

GALIAN SOFTWARE DEVELOPMENT SRL processes Users' personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Law no. 190/2018 (the Romanian GDPR implementation law). Full details are available in the Privacy Policy.

12.1 Data Processing Agreement (DPA) for Company Plans

When a Company-type Subscriber purchases a company plan, it acts as a data controller in relation to the personal data of its employees (company members), while GALIAN SOFTWARE DEVELOPMENT SRL acts as a data processor in accordance with Art. 28 GDPR.

By accepting these Terms and Conditions at the time of purchasing a Company plan, the Subscriber accepts the following processing clauses:

• Subject matter and duration of the processing: the provision of the e-learning service for the duration of the active subscription.
• Categories of data: last name, first name, email, learning progress, quiz results, organisational attributes (department), the content of conversations with the Virtual AI Professor initiated by company members.
• Categories of data subjects: the employees / members of the Subscriber's company who are invited onto the Platform.
• Obligations of the Operator (as data processor): we process the data only in accordance with the Subscriber's documented instructions and in accordance with Art. 28(3) GDPR, we ensure the confidentiality of the persons authorised to process the data, we implement appropriate technical and organisational measures (Art. 32 GDPR), we notify the Subscriber of any personal data breach within a maximum of 72 hours of becoming aware of it, and we assist the Subscriber in fulfilling its obligations (responding to data subject requests, impact assessments).
• Upon termination of the contract: we delete or return the employees' data within a maximum of 30 days, with the exception of data that we are legally required to retain (invoicing — 10 years in accordance with Law no. 82/1991, the Romanian Accounting Law).
• Employees' rights: the Subscriber remains responsible for informing its employees about the processing (Art. 13-14 GDPR) and for facilitating the exercise of their rights. The Operator forwards to the Subscriber any request received directly from data subjects.

12.1.1 Sub-processors — Art. 28(2) and (4) GDPR

For the provision of the Services, the Operator uses the following sub-processors, with appropriate safeguards through standard contractual clauses (SCCs) approved by the European Commission (Decision 2021/914) and/or adequacy decisions. The Subscriber gives its general authorisation for this list by accepting these Terms and Conditions. The Operator will notify the Subscriber of any significant change (addition/replacement) at least 30 days in advance, a period during which the Subscriber has the right to object under Art. 28(2) GDPR.

The updated and versioned list is available upon request by email at contact@cursuri-ai.ro (subject: "DPA Company — Sub-processors list").

To sign a standalone DPA (a separate document based on the European Commission's model) or for questions, contact contact@cursuri-ai.ro (subject: "DPA Company").

13. Cookies

The Platform uses cookies for its proper functioning and to improve the user experience. Detailed information is available in the Cookie Policy.

13.1 Content Reporting and Moderation (DSA)

In accordance with Art. 16 of Regulation (EU) 2022/2065 on digital services (the "DSA"), any person may report content published by users (discussions, reviews, profiles, shares) which they consider illegal or in breach of these Terms. The reporting mechanism is accessible at cursuri-ai.ro/raporteaza-continut.

We process each report in a timely manner, communicate the reasoned decision to the reporter and to the author of the content (Art. 17 DSA), and provide a mechanism for appealing the decision (Art. 20 DSA) at contact@cursuri-ai.ro. Repeated false or abusive reports may lead to the suspension of the reporter's account.

13.2 Transparency of Content Recommendations (DSA Art. 27)

In accordance with Art. 27 of the DSA, we inform you about the main criteria used for displaying recommended content on the Platform:

• "Recommended / Featured" courses on the home page and in the catalogues: the selection is manual, made by the Cursuri AI editorial team based on curricular relevance and content freshness. We do not use automated ranking algorithms for the featured list.
• Learning paths (for example "From zero to AI Engineer"): these are sequences manually predefined by our team, ordered didactically. They are not personalised per user based on behavioural profiling.
• Recommendations in re-engagement emails: these include "Featured" courses or recently launched courses, without automated profiling.
• Suggestions in the AI chat: answers are generated by the Virtual AI Professor strictly based on the content of the active lesson, not based on your history. See section 10.1.

The Platform does not operate a recommender system based on behavioural profiling within the meaning of Art. 27(3) DSA. There is no "reset recommendation profile" option because no such profile is built.

13.3 User-Generated Content (UGC) and Licences

The Platform allows Users to publish their own content ("User Content" / "UGC"): reviews, lesson discussions, comments, messages within the community.

Copyright: the User remains the holder of the copyright over the User Content they publish.

Licence granted to the Operator: by publishing User Content on the Platform, the User grants the Operator a non-exclusive, free of charge, worldwide, transferable, sublicensable licence, for the duration applicable under the legislation in force, to:

• store, host, index and display the Content within the Platform;
• moderate, edit from a formal point of view (formatting corrections) or remove Content that breaches these Terms or the law;
• use the Content (in anonymised form or with the author's consent) in the Platform's promotional materials.

User warranties: the User declares and warrants that:

• they hold all rights over the published Content;
• the Content does not infringe third-party rights (copyright, trademark, private life, dignity);
• the Content is not illegal, defamatory, obscene, inciting hatred or spam.

Verified reviews: the reviews published on the Platform are written exclusively by Users with active access to the Platform at the time of publication. This fact is technically verified through the access control system (Art. 14^1 of Law no. 363/2007 on combating unfair commercial practices and Directive (EU) 2019/2161 on the modernisation of consumer protection). Reviews are visibly marked as "Verified buyer".

Content removal: the Operator reserves the right to remove or hide User Content that breaches these Terms, the applicable law, or that receives substantiated reports through the mechanism described in section 13.1.

13.4 Affiliate Programmes and Commissions

The Platform participates in affiliate programmes through which certain sales may be attributed to external marketing partners. These are:

• The 2Performant Network SA network (Romania): some affiliates promote Cursuri AI on their websites; if a User reaches the Platform through an affiliate link, an attribution cookie is set for a maximum of 30 days, and following a possible purchase the affiliate receives a commission from the Operator. The affiliate cookie is activated only after cookie consent.
• Our own affiliate programme (the "Cursuri AI Affiliate Programme"), open to Users registered as partners: the commission and conditions are presented transparently on the page cursuri-ai.ro/referral.

The price does not change if you reach the Platform through an affiliate link — the commission is borne exclusively by the Operator. The affiliate programmes are disclosed to the user through explicit mention on the marketing pages and through the cookie consent.

13.5 Push Notifications (PWA and Mobile App)

The Platform may send push notifications (to the PWA browser or the native mobile application) only after the User has granted express permission at operating system / browser level (the standard "Allow notifications?" dialog). This permission is distinct from the consent for marketing emails and can be revoked at any time from the operating system settings.

Push notifications are used exclusively for:

• reminders related to the progress of enrolled courses;
• operational notifications (new course launches for active Subscribers, failed payment alerts).

We do not send promotional push notifications unrelated to the User's activity on the Platform. Device tokens are stored encrypted and are automatically deleted when the application is uninstalled or the account is deleted.

14. Amendment of the Terms

The Operator reserves the right to amend these Terms and Conditions. Users will be notified by email and/or through an announcement on the Platform at least 30 days before the changes enter into force. Continued use of the Platform after this period constitutes acceptance of the new terms.

15. Applicable Law and Dispute Resolution

This contract is governed by Romanian law, in particular:

• The Romanian Civil Code.
• Law no. 365/2002 on electronic commerce.
• Government Emergency Ordinance (OUG) no. 34/2014 on consumer rights.
• Law no. 363/2007 on combating unfair commercial practices of traders.
• Law no. 281/2018 on the alternative resolution of consumer disputes (transposing Directive 2013/11/EU).
• Regulation (EU) no. 524/2013 on online dispute resolution for consumer disputes (ODR).
• Regulation (EU) 2016/679 (GDPR).
• Law no. 190/2018 on measures implementing the GDPR.

15.1 Amicable Settlement

In the event of a dispute, the parties will first seek an amicable settlement. Before any external step, the User is invited to submit a written complaint to contact@cursuri-ai.ro (subject: "Complaint"). The Operator confirms receipt within a maximum of 5 working days and provides a reasoned response within a maximum of 30 calendar days from receipt of the complete complaint.

15.2 Alternative Dispute Resolution (ADR / SAL) — Law no. 281/2018

In accordance with Art. 17 of Law no. 281/2018, we transparently inform you about the ADR (in Romanian: SAL) procedure applicable to consumer disputes arising from contracts concluded through the Platform:

The Operator's position on ADR: GALIAN SOFTWARE DEVELOPMENT SRL has not committed in advance to use a specific ADR entity and is not legally obliged to accept ADR for its sector of activity (software/e-learning services, which are not of a regulated financial, energy or communications nature). However, in the spirit of consumer protection, we are willing to consider reasonable ADR requests on a case-by-case basis and to cooperate with the competent entities.

The generally competent ADR entity — DSALC ANPC:

• Name: the Alternative Dispute Resolution Directorate within the National Authority for Consumer Protection (DSALC ANPC) — the ADR entity accredited for consumer disputes that do not fall within the competence of a sectoral entity.
• Address: B-dul Aviatorilor nr. 72, sector 1, Bucharest, postal code 011865
• Official website: anpc.ro (the "Alternative Dispute Resolution" section)
• Email: reclamatii.sal@anpc.ro

The complete list of accredited ADR entities in Romania is published and updated on the ANPC website: anpc.ro → the "Alternative Dispute Resolution (SAL)" / "SAL Entities" section. The consumer may at any time check the competent entity depending on the nature of the dispute.

15.3 Online Dispute Resolution (ODR / SOL) — Regulation (EU) 524/2013

For contracts concluded online, consumers residing in the European Union have at their disposal the European Online Dispute Resolution (ODR / SOL) Platform, established by Regulation (EU) no. 524/2013, accessible at:

• ODR / SOL Platform: ec.europa.eu/consumers/odr
• Contact email for ODR procedures: contact@cursuri-ai.ro

15.4 Complaints to the National Authority for Consumer Protection (ANPC)

In parallel with the ADR/ODR procedures, the User has the right to file a complaint with the ANPC (the Romanian National Authority for Consumer Protection):

• Official website: anpc.ro
• Email: office@anpc.ro
• Cluj regional commissariat (the Operator's registered office): according to the contact details published on anpc.ro.

15.5 Competent Courts

Disputes not resolved amicably, through ADR or ODR, will be submitted for resolution to the courts having jurisdiction at the Operator's registered office (Cluj-Napoca, Cluj County), in accordance with the rules on subject-matter and territorial jurisdiction of the Romanian Code of Civil Procedure, without prejudice to consumers' rights to bring proceedings before the courts of their own domicile (Art. 18(1) of Regulation (EU) 1215/2012 — Brussels I bis).

16. Final Provisions

If any provision of these Terms and Conditions is declared null or unenforceable, the remaining provisions shall remain in force. The Operator's failure to exercise a right does not constitute a waiver of that right.

The User / Subscriber declares that they have full legal capacity to contract, and that there is no impediment to contracting.

17. Contact

For any questions or requests regarding these Terms and Conditions:

• Email: contact@cursuri-ai.ro
• Address: GALIAN SOFTWARE DEVELOPMENT SRL, Str. Tulcea 6, Postal Code 400594, Cluj-Napoca, Cluj County, Romania