Write to us. The Cursuri AI team replies within one business day.
Whether you have not decided yet, have a problem with your account or want a quote for your team, choose the reason below and we tell you exactly what to write so you get a complete answer the first time.
Send us a message
The more precisely you tell us what you need, the more complete the first answer is.
We kept what you had started writing. Carry on from where you left off or delete the text.
Before you write to us
The most common reasons for contacting us, with the answer already written.
How long does it take to get a reply?
Right after you send the message you receive an automatic confirmation by email, with your message quoted. The team’s reply comes to the same email address within one business day at most, Monday to Friday, in English or Romanian.
If you do not see the confirmation within a few minutes, check your Spam or Promotions folders and add contact@cursuri-ai.ro to your contacts.
I have a technical problem. What should I include so it gets solved the first time?
What helps us most:
- the page where the problem appears (the address in the browser bar, or the name of the course and of the lesson);
- the browser and device you use (for example Chrome on Windows, Safari on iPhone);
- the email address of your account, so we see exactly what you see;
- a screenshot, where relevant.
Never send us your password: we do not ask for it and do not need it.
I have a question about an invoice, a payment or the renewal.
Invoices already issued, the next renewal date and stopping the renewal are in your account, on the Profile page, under “Invoices & payments”. For company plans, the administrator finds them under Invoices & Subscription. Payments go through Stripe, so we do not store card details.
If something does not add up (a double charge, an invoice with the wrong details, access that did not activate), write to us with the subject “Subscription and billing”, your account email address and the payment date.
I want a quote for my team or company.
The plans for teams, the prices and how administration works (accounts for employees, progress tracking, company invoicing) are on the For companies page.
For a team larger than the biggest plan or for a custom setup, write to us with the subject “Partnership / Companies” and tell us how many people would learn, whether they are in IT, non-IT or both, and by when you need the quote.
Can I talk to someone on the phone?
We do not offer phone support. All requests go through the form, email or the chat on the site, so that every answer is written, checked and easy to find again. If the situation calls for a longer discussion, we propose an online meeting in our reply.
What happens to the data from the form?
Your name, email address, company (if you enter it), message and, unless you choose “Do not attach”, the page and browser you write from are used only to reply to you; sending the form does not subscribe you to any marketing email. Messages sent through the contact form are kept for at most 12 months from the last exchange of messages.
The data controller is GALIAN SOFTWARE DEVELOPMENT SRL. Your rights and how to exercise them are in the Privacy Policy.
Where can I find answers faster than by email?
For questions about plans, the certificate, the AI Professor or how things work, the frequently asked questions page and How it works answer on the spot.
For anything unclear in a lesson, the AI Professor on the lesson page answers right away on the course content. The chat on the site also reaches the team, with the reply by email.
Not after an answer, but a place to start?
Creating an account is free, and every course opens a free preview of its first lesson.